Customer Support
Multilingual shopping consultations, Answer product and inventory inquiries, Provide order tracking and delivery updates, Handle returns, refunds, and exchanges, Share store locations and operating hours
AI AssistantNova Retail & Ecommerce
Intelligent AI Experiences for Smarter Shopping, Faster Customer Support, and Higher Sales Conversions
Nova AI Assistant helps retail brands, online stores, marketplaces, and e-commerce businesses automate customer interactions, improve operational efficiency, and deliver personalized shopping experiences through conversational AI, voice interaction, and intelligent automation.
What Nova Can Do
Customer Support
Multilingual shopping consultations, Answer product and inventory inquiries, Provide order tracking and delivery updates, Handle returns, refunds, and exchanges, Share store locations and operating hours
Product Discovery
Recommend personalized products, Assist with product comparisons, Guide shopping journeys, Support visual discovery, Help with purchase decisions
Sales & Conversion
Recover abandoned carts with personalized offers, Promote discounts and campaigns, Support upselling and cross-selling, Increase conversion rates through recommendations, Guide customers from discovery to checkout
Operational Efficiency
Automate customer inquiries, Improve response times, Streamline support workflows, Reduce manual workload, Enhance overall service coordination
Why Retail & E-Commerce Brands Choose Nova
Reduced operational costs
Improved customer satisfaction
24/7 shopping support
Human-like shopping assistant
Faster response times
Higher conversion rates
Nova Features
Nova combines conversational AI, voice interaction, and realistic 3D AI Humans. Customers can type, speak naturally, or interact with AI-powered digital humans that respond with:
- Natural voice interaction
- Facial expressions
- Lip synchronization
- Emotion-aware responses
- Native Arabic dialect intelligence
- Bilingual support (Arabic & English)
Nova introduces next-generation Vision AI capabilities designed for interactive retail experiences.
- Understand what customers are viewing
- Recommend products visually
- Assist with virtual shopping experiences
- Answer visual product questions in real time
- Support product discovery through camera interaction
- Enable immersive digital retail experiences
Nova also supports internal retail and e-commerce operations.
- Inventory inquiry support
- Supplier communication assistance
- Internal knowledge base search
- HR and onboarding support
- IT helpdesk automation
- Workflow and operational assistance
Intelligent capabilities:
- Sentiment-aware routing
- Conversation summarization
- Real-time language translation
- Personalized customer memory
- Automated reminders and notifications
- Smart upselling and cross-selling
- Proactive customer engagement
- AI-powered analytics and insights
Nova connects directly with:
- E-commerce platforms
- CRM systems
- Inventory management systems
- Payment gateways
- Order management platforms
- Customer databases
- Loyalty program systems
- Internal knowledge bases
- Social Media: WhatsApp (Meta Cloud API) · Instagram (Meta) · Facebook Messenger · Twitter/X · Telegram · LINE · Viber · Email (Postmark/SendGrid inbound)
How It Works
Step 1
Customers interact through chat, voice, WhatsApp, websites, apps, kiosks, social media, or AI Human experiences.
Step 2
Nova detects intent, language, sentiment, and shopping behavior in real time.
Step 3
The assistant responds naturally using voice, text, or AI Human interaction.
Step 4
Nova connects with retail and e-commerce systems to retrieve product, inventory, order, and customer information securely.
Step 5
Complex or sensitive cases are smoothly transferred to live support or sales representatives with full conversation context.