Customer Service
Answer FAQs about menus, timings, & locations, Multilingual customer conversations
AI AssistantNova Restaurants & Cafes
Smarter Conversations. Faster Service. Better Guest Experiences.
Nova AI Assistant helps restaurants, cafes, and food service brands automate customer interactions, increase orders, and improve operations through conversational AI, voice interaction, and intelligent automation.
What Can Nova Do?
Customer Service
Answer FAQs about menus, timings, & locations, Multilingual customer conversations
Reservations
Take table reservations, Manage waiting lists, Send confirmations & reminders
Ordering
Take online orders by chat or phone call, Recommend meals, drinks, & offers, Answer allergy and dietary questions
Sales
Recover abandoned carts and incomplete orders, Cross sell menu items
Why Restaurants & Cafes Choose Nova
Increased sales opportunities
24/7 customer engagement
Enterprise-ready integrations
Fully bilingual in Arabic and English
Faster customer response
Lower operational costs
Nova Features
Nova combines conversational AI, Voice interaction and Realistic 3D AI Humans. Clients can type, speak naturally, or interact with AI-powered digital humans that can respond with:
- Natural voice interaction
- Facial expressions
- Lip synchronization
- Emotion-aware responses
- Native Arabic dialect intelligence
- Both Arabic and English languages
Nova can understand visual context through the customer's camera with permission-based access.
- Understand what menu item a customer points at
- Recommend dishes visually
- Answer visual questions in real time
- Assist self-ordering kiosk experiences
Nova also supports restaurant teams internally.
- Employee scheduling support
- Shift reminders
- HR FAQ automation
- Inventory inquiries
- Internal IT support
Advanced AI capabilities built for enterprise scale:
- Sentiment-aware routing
- Conversation summarization
- Smart upselling and cross-selling
- Real-time translation
- Voice biometric authentication
- Personalized customer memory
Nova connects directly with:
- POS systems
- Reservation platforms
- CRM systems
- Payment gateways
- Delivery platforms
- Loyalty systems
- Product catalogs
- Social Media: WhatsApp (Meta Cloud API) · Instagram (Meta) · Facebook Messenger · Twitter/X · Telegram · LINE · Viber · Email (Postmark/SendGrid inbound)
How It Works
Step 1
Customers interact through chat, voice, WhatsApp, or AI Human experiences.
Step 2
Nova detects intent, language, dialect, and sentiment in real time.
Step 3
The assistant responds naturally using voice, text, or AI Human interaction.
Step 4
Nova connects with restaurant systems to retrieve menus, reservations, and order data.
Step 5
Complex conversations are transferred smoothly to live staff with full context.