Patient Support & Care Guidance
Multilingual consultations, Appointment booking and scheduling journeys, Answer hospital and clinic FAQs, Share doctor availability and department information, Assist patients with navigation and service inquiries
AI AssistantNova Hospitals & Healthcare
Intelligent AI Experiences for Smarter Patient Care & Healthcare Operations
Nova AI Assistant helps hospitals, clinics, healthcare providers, and medical organizations automate patient interactions, reduce administrative pressure, and improve healthcare experiences through conversational AI, voice interaction, and intelligent automation.
What Nova Can Do
Patient Support & Care Guidance
Multilingual consultations, Appointment booking and scheduling journeys, Answer hospital and clinic FAQs, Share doctor availability and department information, Assist patients with navigation and service inquiries
Healthcare Guidance
Provide general healthcare support, Help patients understand procedures and services, Assist with pre- and post-visit instructions, Support symptom triage and initial routing, Guide patients through hospital processes
Operational & Administrative Support
Support patient registration workflows, Handle insurance and billing inquiries, Manage medical report requests, Provide queue and waiting-time updates, Automate repetitive administrative tasks
Efficiency & Patient Flow Optimization
Reduce waiting times through smart routing, Automate reminders and follow-ups, Improve appointment attendance rates, Streamline patient journey management, Support faster decision-making across departments
Why Healthcare Organizations Choose Nova
Improved patient satisfaction
24/7 healthcare support availability
More efficient hospital operations
Human-like patient care assistant
Faster response times
Reduced administrative workload
Nova Features
Nova combines conversational AI, voice interaction, and realistic 3D AI Humans. Patients can type, speak naturally, or interact with AI-powered digital humans that can respond with:
- Natural voice interaction
- Facial expressions
- Lip synchronization
- Emotion-aware responses
- Native Arabic dialect intelligence
- Bilingual support (Arabic & English)
Nova can understand visual context through the patient's camera with permission-based access.
- Assist patients during telehealth sessions
- Understand visual symptoms or medical documents
- Guide patients through forms or procedures
- Answer visual healthcare questions in real time
Nova also supports healthcare teams and internal workflows.
- Employee scheduling support
- Internal HR and policy FAQs
- IT helpdesk automation
- Medical inventory inquiries
- Internal communication support
Intelligent capabilities:
- Sentiment-aware patient routing
- Conversation summarization
- Real-time language translation
- Voice biometric authentication
- Personalized patient memory
- Proactive reminders and notifications
Nova connects directly with:
- Hospital management systems
- CRM and patient databases
- Appointment and booking systems
- Billing and payment platforms
- Telehealth systems
- Internal knowledge bases
- Social Media: WhatsApp (Meta Cloud API) · Instagram (Meta) · Facebook Messenger · Twitter/X · Telegram · LINE · Viber · Email (Postmark/SendGrid inbound)
How It Works
Step 1
Patients interact through chat, voice, WhatsApp, kiosks, or AI Human experiences.
Step 2
Nova detects intent, language, sentiment, and patient needs in real time.
Step 3
The assistant responds naturally using voice, text, or AI Human interaction.
Step 4
Nova connects with healthcare systems to retrieve appointments, records, and operational data.
Step 5
Complex or sensitive cases are transferred smoothly to healthcare staff with full conversation context.