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Answer customer questions 24/7
Provide information about products, materials, specifications, dimensions, and available configurations
Recommend suitable products based on the customer’s requirements, industry, budget, and intended use
Help customers configure customized products and request made-to-order options
Check product availability, inventory status, minimum order quantities, and production capacity
Generate preliminary quotations based on products, quantities, specifications, and delivery requirements
Explain prices, discounts, taxes, shipping fees, payment terms, and commercial conditions
Help customers place, modify, confirm, or cancel orders
Collect purchase orders, technical drawings, specifications, delivery addresses, and supporting documents
Check orders for missing information and request clarification from customers
Provide order-confirmation and estimated production-completion dates
Give customers updates about production, assembly, packaging, and quality-inspection stages
Provide real-time shipment tracking and estimated delivery times
Send notifications about dispatch, customs clearance, delays, delivery attempts, and completed deliveries
Recommend shipping methods based on cost, speed, product type, destination, and urgency
Calculate preliminary freight costs based on weight, dimensions, destination, and service level
Help customers schedule pickups, deliveries, loading times, and warehouse appointments
Support customers with domestic, international, express, and last-mile delivery requests
Collect customs, import, export, and consignee information required for shipment processing
Explain required shipping documents, restrictions, duties, taxes, and customs procedures
Provide digital copies of quotations, purchase orders, invoices, packing lists, and delivery documents
Help customers update delivery addresses, contact details, and special handling instructions
Provide information about product warranties, maintenance requirements, and replacement parts
Offer troubleshooting guidance using approved product manuals and technical documentation
Help customers submit warranty claims, repair requests, return requests, and replacement requests
Handle reports of damaged, defective, missing, incorrect, or delayed goods
Arrange return pickups, reverse logistics, exchanges, repairs, or replacement deliveries
Answer questions about sustainable materials, packaging, sourcing, and transportation options
Handle customer complaints and escalate technical, safety, contractual, or high-value cases
Collect customer feedback and follow up after order delivery, installation, repair, or issue resolution
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