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Answer customer questions 24/7
Check room availability, prices, packages, taxes, and booking conditions
Recommend rooms based on budget, group size, preferences, and accessibility needs
Create, modify, confirm, or cancel reservations
Send booking confirmations, quotations, invoices, and secure payment links
Explain cancellation, refund, deposit, check-in, checkout, and hotel policies
Follow up with customers who abandoned their bookings
Offer room upgrades, breakfast, transfers, spa treatments, and other add-ons
Support online pre-check-in and collect arrival information
Send personalized pre-arrival messages, reminders, and instructions
Arrange airport transfers, taxis, parking, rental cars, and other transportation
Record requests for extra beds, connecting rooms, high floors, or quiet rooms
Coordinate birthdays, anniversaries, honeymoons, proposals, and other celebrations
Record dietary, allergy, accessibility, and communication requirements
Provide multilingual customer service and real-time translation
Guide guests through check-in, digital keys, hotel facilities, and checkout
Recommend restaurants, attractions, shopping, and entertainment
Create personalized travel plans and daily itineraries
Request restaurant, spa, activity, and event reservations
Receive requests for towels, toiletries, housekeeping, maintenance, luggage, or wake-up calls
Route customer requests to the correct hotel team and provide status updates
Handle room-service orders and answer questions about menus and dining hours
Assist with late checkout, stay extensions, room changes, and additional nights
Explain bills and room charges and refer disputed items to an employee
Detect customer frustration or urgency and escalate sensitive cases
Handle complaints and suggest approved service-recovery options
Collect feedback during and after the stay
Draft personalized responses to online reviews and social-media comments
Answer questions about loyalty memberships, points, benefits, status, and rewards
Re-engage previous customers with personalized offers and destination recommendations
Admin Accounts : By Request
Domains : By Request
Business Insights
Email Support
AI Agent Support
Live Ticketing
24/7 Live Support
